Legal
Refund Policy
Last updated October 21, 2026
Sheldon Peel’s goal is your satisfaction and peace of mind. This refund policy covers your options and what to expect regarding payments for coaching services.
01Eligibility for Refunds
If you purchase a one-time coaching session or program, you may request a refund within 7 days of purchase, as long as no session has been delivered and digital materials have not been accessed. After a session is delivered or digital content accessed, that portion is non-refundable.
02Unused Sessions & Multi-Session Packages
If you have a multi-session program and decide to stop early, you may request a partial refund for any remaining, unused sessions—so long as you request the refund within 7 days of your latest session and before the program end date.
03Monthly Partnerships
Ongoing monthly plans can be canceled at any time. Your cancellation will take effect at the end of your current monthly billing period, and you’ll continue to have access until that time. Partial months are not refunded once billed.
04Missed or Rescheduled Sessions
If you need to reschedule, please notify me at least 24 hours ahead. Missed sessions without proper notice may be considered delivered and are non-refundable.
05Duplicate or Accidental Charges
If you notice a duplicate or mistake charge, please contact me immediately via the information on the Contact page. Verified errors will be refunded in full.
06How to Request a Refund
Send your refund request by email or through the Contact page with your name, the purchase details, and reason for your request. I aim to respond within 3 business days.
07Refunds Processing
Approved refunds are processed via Stripe and may take 5-10 business days to appear on your statement, depending on your bank.
08Chargebacks
If a chargeback is filed, I will contest it with evidence of services provided. Open communication is encouraged if you have a concern—please reach out before initiating a chargeback.